Returns

We will except returns on non damaged items within 7 days of the customer's receipt of product. A receipt wil be required for all returns. Damaged items will not be accepted. Returns can be placed over the telephone, via email, or by simply returning the shipment to Silver Sky Jewelery with a completed return/exchange form. You will be refunded the amount paid at the time of purchase when Silver Sky recieves the item. Exchanges for store credit must be made within 7 days. All credits must be used within 1 year of the return date.

If you have any questions about your return or exchange, e-mail our Order Managment Team at orders@shopsilversky.com. You can also call our Customer Service Team at (301) 620-1440 (10:30AM-6:30PM Mon.-Sat. and 12PM-5PM Sun.)

Exchanges

Exchanges for items of equal or lesser value can be made within 7 days of the original purchase.

How to make a Return or Exchange

1. Complete the return and exchange form on your packing list and place it in a securely sealed shipping container.
2. Save a copy of your order number as shown on your packing list.
3. Ship your order.
4. We'll e-mail you once your return or exchange is processed. Please allow 2 to 3 weeks from the time you mail your return/exchange for it to be processed.

Notification of Return/Exchange

Once your return is processed, we will send an email to notify you. If you've requested an exchange, a second email will be sent once we've processed your new order. We are unable to guarantee that exchange merchandise will be available at the time your order is processed; in these instances your original form of payment will be refunded. If you indicated that you are returning a gift, we will send a gift card for the value of the refund to the specified address.

Credit Card Refunds

A credit will post to your credit card account approximately two business days after the date we process your return, however, it may take up to two billing cycles for the credit to appear on your monthly billing statement.